FREQUENTLY ASKED QUESTIONS
Yes. Every Brownè piece is carefully handmade, one stitch at a time. Because our pieces are handcrafted rather than mass-produced, slight variations in stitch placement, tension, texture, or finishing may occur. These subtle differences are a natural part of handmade crochet and make each piece uniquely yours.
Our standard production timeline is an average of 2 weeks. Since every piece is handmade, the exact production time may vary depending on the design, size, quantity, and level of detail involved.
Please note that the production timeline is separate from the delivery timeline. If you need your order for a specific date or occasion, we recommend placing your order early to allow enough time for both production and delivery.
Absolutely. If you have a specific crochet piece in mind that isn’t currently available on our website, you can contact us about creating a custom design.
For custom requests, we’ll need details about what you’d like, including a reference image where applicable, preferred colours, size or measurements, and any specific details you’d like incorporated. Custom orders are assessed individually, and the price and production timeline will depend on the complexity of the design.
Rush orders may be available depending on our current workload, the complexity of the design, and the date you need the piece.
If you need your order by a specific date, please contact us before placing your order so we can confirm whether the timeline is achievable. Rush orders may attract an additional fee due to the priority production required.
Please note that a rush-order request does not automatically guarantee availability. We will confirm whether we can meet your requested deadline before accepting the order.
Yes, certain modifications may be possible depending on the design. You may be able to request changes such as the length, sleeve style, colour combination, or other design details.
Please contact us before placing your order if you’d like to modify an existing design. Additional charges may apply depending on the modification, and changes may also affect the production timeline.
Your piece will be made to closely match the design shown in the product photos. However, because each Brownè piece is handmade, slight variations in stitch placement, tension, texture, and finishing may occur.
Colours may also appear slightly different depending on lighting and individual screen settings. These variations are a natural characteristic of handmade crochet and do not affect the quality or overall appearance of your piece.
Yes, we deliver across Nigeria.
Once your order has been completed and is ready for dispatch, the delivery details, including the applicable delivery fee and estimated delivery timeline, will be communicated to you based on your location.
Please ensure that the delivery information and contact details provided with your order are accurate to prevent unnecessary delays.
Yes, we offer international delivery.
International delivery fees and other necessary information will be communicated after your order has been placed, based on your destination and the applicable shipping options.
Please note that international delivery timelines may vary depending on the destination and courier service. Any customs duties, import taxes, or additional charges imposed by your destination country are the responsibility of the customer.
Because our pieces are handmade and production may begin after your order is confirmed, changes or cancellations may not always be possible.
If you need to make a change to your order, please contact us as soon as possible after placing it. We’ll do our best to accommodate your request if production has not yet started.
Once production has commenced, changes or cancellations may no longer be possible, particularly for customized or made-to-order pieces.
We do not accept returns or exchanges simply because a customer changes their mind or for issues that are not caused by Brownè.
However, if you receive an item that is incorrect or damaged due to an issue on our end, you may be eligible for an exchange. Please contact us within 7 days of receiving your order and provide clear evidence, such as photos or videos, showing the issue.
Once we receive the necessary evidence, we’ll review the issue and guide you through the next steps. Items that have been worn, washed, altered, or damaged by the customer may not be eligible for an exchange.
